Clare local Taryn Baker is our part-time practice administrator. Working behind the scenes, Taryn is involved in staff management, training, occupational health and safety, marketing and promotions. “Taryn’s role is about working on the business, rather than in it, taking care of the business so we have more time for our customers” said CVVS co-owner Louise Lehmann.
Despite this job description, Taryn got a piece of veterinary action recently when she was urgently called into surgery to assist with the delivery of nine pups. “Sally called me into surgery, handed me a pup and said, ‘quick, rub this,” said Taryn. “So I resuscitated my first puppy.”
She is also in charge of rolling out the ‘Ultimate Veterinary Practice’ program, a new initiative that examines CVVS’ level of customer service and care and identifies areas for improvement. “It looks at the bigger picture, covering every aspect of the clinic and the way we operate,” said Taryn. “The team has been very enthusiastic about it and our customers may have already started to see some changes.”
Outside of work, Taryn is no stranger to pet ownership. The Bakers have two pets, bitzer dog Blossom and Toby the cat. She is pictured here with Blossom, a canny canine who is best known for organising her own pet day care. She has found a firm friend in Barbara, the Baker’s next-door neighbour, arriving at Barb’s house at 8 am and returning home at 4 pm for her dinner. “When we go away on holiday, we just tell Barb not to send her home at night. It’s a perfect arrangement and Blossom organised it herself!” said Taryn.